Our Terms & Conditions
In this page, you will find all our mumbo jumbo terms and conditions related to the services we offer here at Greca Travel. We mean no "small print" and it is reachable at all times. In case of doubt, please do contact us. Our "24-hour response commitment " also applies to this section.
If you have any problems related to the services purchased through Greca, you must contact us through our 24-hour emergency line to provide you with a quick solution.
If your complaint is not resolved or you are not satisfied with the resolution, you must send us a formal written email of your claim to [email protected], explaining all the relevant information in as much detail as possible, indicating your reservation code, and attaching all the information and evidence that you consider relevant.
The deadline for submitting your claim is 14 calendar days after your departure. After this date, we continue to accept claims, but we cannot guarantee the correct resolution of the same.
02Dispute resolution & severability
For any dispute that may arise responsible are the courts of Athens, Greece.
If any provision of this terms and conditions is held invalid or unenforceable that provision will be eliminated or limited to the minimum extent possible, and the remainder of the letter will have fill force and effect.
The booking request involves the acceptance of the Terms and Conditions listed above.
03Limitation of liability & force majeure
Greca Travel e-service P.C., known as tour operator and/or its representatives, acts only as an agent for the transport company or other companies. The liability of the tour operators and/or its proprietors is limited.
Tour operators and/or its agents will not be held liable in the event of a breakdown, loss, accident, disease, delay or any anomaly in any vehicles used for the transport, orany incident caused by any action of the employees or company in charge of the organization of the transport.
Tour operators and/or its representatives are not liable by any consular, political ormilitary issues that may be caused, voluntarily or involuntarily, by the passenger or any other person.
The operator is not liable for the actions or negligence of the owner of the hotels or its employees.
Greca Travel e-service P.C reserves the right to decline, accept or withhold any person, and change or cancel tours, if necessary, for any reason, including lack of payment, and may notify the local authorities.
Tour operators and/or their representatives are not responsible for the expenses that derive from modifications in the contracted services, due to adverse weather, statement of the official authorities of the country where the service is provided, epidemiological, strike and/or other external to Greca Travel.
Tour operators and/or their representatives are not responsible for damages or thefts that affect users and their property during the activity, as well as the expenses derived from such events.
Tour operators and/or their representatives are not responsible for errors, misunderstandings or delays that occur by travelers when they arrive at the meeting point of the activity.
The offices of Greca Travel or Greca Travel e-service are open from Monday to Sunday, from 8:30 am to 17:30 pm, all year round, except when otherwise publicly announced. A 24-hour emergency phone is also available so we can assist our passengers in any moment of the day or night, helping them solve any inconveniences they may have.
Every passenger has the duty and the responsibility to have the necessary visas and travel documents in order and in accordance with the applicable rules. Greca Travel may provide information in this regard, but is not responsible for it.
06Tips - Taxes - Entrance Fees
For further information, please refer to the section "This package includes" or the description of the "Itinerary", day by day, for the program to be acquired or compared. Alternatively, do not hesitate to contact a member of our Sales Team or send your doubts or questions through any contact form.
Prices for single passengers reflect rooms and cabins in single occupancy. Greca Travel cannot arrange for shared accommodation in hotels during land tours. Shared accommodation on cruises is provided upon request.
08Cancellations - Reimbursements
Any amendment of the content or arrival dates of the purchased services with up to 21 days before the beginning of your services will not incur in any cancellation fees, except if the new provided dates contain a rate difference. If the new arrival date is cheaper than the original one Greca Travel will refund the difference.
If your selected product contains an air or train ticket, the publicly known charges originated from such amendment, will indeed be charged to the traveller. Updated vouchers in case of modification, or refunds, in case of cancellation, will be sent only once a week, on Wednesdays.
No changes or modifications are allowed 21 days or less from the start date of the program.
All cancellations must be submitted in writing by email and shall be effective the next 24 hours.
In case of cancellations within less than 31 days prior to your arrival, cancellation expenses shall be collected in advance in accordance with the following table.
30-15 days before your arrival: 35% of the total price
14-08 days before your arrival: 50% of the total price
7-0 days before your arrival or in case of passenger's no-show: 100% of the total price.
Products with a cancellation policy, of less (1), equal to or greater (2) than 31 days unify expenses with the period mentioned in the segment 30-15 before your arrival, unless specified otherwise (3).
Example 1: Free, 22 to 31 days before arrival.
Example 2: Free up to 90 days. If you cancel 90 days before arrival, you have expenses of 35%, or 50% in case of canceling, for example, 14 days in advance.
Example 3: Free up to 48 hours. You can cancel free of charge up to 48 hours before arrival. After this, the product is non-refundable.
Airline or train tickets included in each program are non-refundable, and incur 100% cancellation fees as from the purchase of your program (1), unless specifically mentioned in the cancellation policy of the particular product (2). In case of modification of dates, only the charges that airline or train companies charge will apply.
Example 1: Free until 31 days before arrival, except airline tickets. Airline tickets are non-refundable. The rest of the program, however, applies the regular policy for expenses mentioned, in the table above.
Example 2: Free 22 or 31 days before arrival. Even when the program includes airline tickets, if not mentioned here, applicable expenses shall be according to the table.
Travel safely by acquiring our Cancellation Insurance which covers 100% of the Price in the event of hospitalization of the policy holder or a direct relative, death, or other unforeseen events.
Any and all reimbursements will be made directly to the same payment method that was originally selected, every Wednesday or the immediate following business day, should our headquarters be closed.
09Deposits and payments
A deposit of €600 per person, per package, or full prepayment for packages with a cost of less than €300 per person, is necessary within 7 days of the booking process. In case your booking does not fulfill the above conditions you will be informed about the precise amount to be paid by your sales advisor. In all cases, if the deposit is not received as requested, the booking will be canceled automatically. The remaining amount must be paid 45 days prior to your arrival. Every booking received in less than 45 days prior to the start of your travel must be paid in full and is not covered under our "Lowest Price Guarantee."
The credit cardholder understands and accepts that at the moment of paying for his/her services or on behalf of someone else, the transactions are made remotely without their physical presence of the credit card in our offices. These remote charges may be carried out online, in written or by telephone by the client or cardholder him or herself. A grace period is granted to the owner of the credit card to notify us in writing about the non-acceptance of the charges and may subsequently request the reimbursement of the amount.
Not included, unless otherwise specified under the section "Included in this tour" and highly recommended to purchase one. Protect your trip, health and well-being before and during your trip. Health and Cancellation Insurances are available for purchase during the reservation process - Step 1 of 3. Health and Cancellation insurances are available for all products with a duration of two (2) or more days. If you would like to get a quote for any product that it has a duration of less than two (2) days, please do contact us directly.
Any impairment, be it physical or mental, that requires special attention or treatment, must be disclosed at the moment of booking. Greca Travel is a friendly travel agency that promotes and welcomes travelers with special needs.
All prices are subject to change without prior notice due to potential increases in hotel taxes and fees, cruise company rates, currency fluctuation, fuel charges, or any government-imposed taxes, as well as other additional charges.
Passengers are allowed to carry a handbag up to 7kg and case of normal size, with a maximum up to 23kg in all our buses and means of transport.
All flights booked by Greca Travel, unless otherwise stated, include a bag and a handbag per person, in accordance with the size and weight allowed by the airline company operating the segment or flight route.
14Discounts and policy for children and infants
Discounts for reservations containing 10 travelers or more are granted automatically through our website and consider, without exception, that all travelers perform all services simultaneously, including but not limited to visits, transportation, guides, transfers, etc.
Discounts for minors must be requested. Greca Travel reserves the right to charge additional charges at destination in the event that the traveler or client has intentionally omitted, or not, their correct dates of birth or age "at the time of travel". The traveler accepts that he has complied with mandatory and truthful reporting of the dates of birth or, alternatively, the age of the children at the time of travel.
15Not included in the price of the tours
Travel Insurance, Hotel taxes, Airline tickets, airport taxes, passport expenses, visa expenses, laundry services, telephone expenses, drinks, meals not included in the itineraries, tips of any kind (non-compulsory), personal matters, baggage excess or transportation fees, optional tours or tours not included during cruises, unless otherwise stated under "Included in this program or this package includes."
16Tours and sightseeings
The transport is carried out on air-conditioned buses driven by professional drivers, with local, itinerant or licensed tour-guides, depending on the tour.
As specified in the itineraries, they include assistance and/or transportation.
The maximum waiting time at airports is 90 minutes from the arrival of your flight and 45 minutes at ports and train stations.
In the same way, in hotels, the waiting time is of maximum 10 minutes.
The transfers included in each reservation are shared, without exception, with the members of the same reservation identified under the same code or reservation number.
Greca Travel to reduce CO2 emissions and the environmental impact the Travel industry generates will use the same vehicle for other travelers in the same route with different reservation code.
As specified under the items "Included" in each tour.
All hotels included in our website are carefully selected among the best options taking into consideration the "quality-price" ratio according to their category and include daily breakfast and rates (see below), except where otherwise indicated. Greca Viajes reserves the right to a grace period of 90 calendar days to update its system in the event that the current legislation regarding rates is altered at the destination and reserves the right to change the hotels in its programming for organizational reasons. confirmed by others with similar characteristics having previously informed the client.
Packages do not include airline tickets, unless otherwise mentioned under "Included in this tour".
21How are donations carried out annually at Greca?
We focus on supporting three main areas:
Donations, contributed by you and collected by Greca, go directly to beneficiaries without intermediaries to ensure maximum impact. Also, donations are refundable until the check-in date.
Expenses, such as credit card processing fees, are incurred during fund collection. Donor information is kept confidential in compliance with GDPR and internal regulations.
Annually, Greca assesses potential beneficiaries below 18 years old, facing financial struggles, and gathers information for public transparency, making details available upon request to those with a legitimate interest.