Question 1

Airline tickets

Accepted Answer

Packages do not include airline tickets, unless otherwise mentioned under "Included in this tour".

Question 2

Hotels

Accepted Answer

All hotels included in our website are carefully selected among the best options taking into consideration the "quality-price" ratio according to their category and include daily breakfast and rates (see below), except where otherwise indicated. Greca Viajes reserves the right to a grace period of 90 calendar days to update its system in the event that the current legislation regarding rates is altered at the destination and reserves the right to change the hotels in its programming for organizational reasons. confirmed by others with similar characteristics having previously informed the client.

Question 3

Transfers

Accepted Answer

As specified in the itineraries, they include assistance and/or transportation.

The maximum waiting time at airports is 90 minutes from the arrival of your flight and 45 minutes at ports and train stations.

In the same way, in hotels, the waiting time is of maximum 10 minutes.

The transfers included in each reservation are shared, without exception, with the members of the same reservation identified under the same code or reservation number.

Greca Travel to reduce CO2 emissions and the environmental impact the Travel industry generates will use the same vehicle for other travelers in the same route with different reservation code.

Question 4

Meals

Accepted Answer

As specified under the items "Included" in each tour.

Question 5

Tours and sightseeings

Accepted Answer

The transport is carried out on air-conditioned buses driven by professional drivers, with local, itinerant or licensed tour-guides, depending on the tour.

Question 6

Not included in the price of the tours

Accepted Answer

Hotel taxes, Airline tickets, airport taxes, passport expenses, visa expenses, Travel Insurance (in products of up to 2 days), laundry services, telephone expenses, drinks, meals not included in the itineraries, tips of any kind (non-compulsory), personal matters, baggage excess or transportation fees, optional tours or tours not included during cruises, unless otherwise stated under "Included in this program or this package includes."

Question 7

Discounts and policy for children and infants

Accepted Answer

Discounts for reservations containing 10 travelers or more are granted automatically through our website and consider, without exception, that all travelers perform all services simultaneously, including but not limited to visits, transportation, guides, transfers, etc.

Discounts for minors must be requested. Greca Travel reserves the right to charge additional charges at destination in the event that the traveler or client has intentionally omitted, or not, their correct dates of birth or age "at the time of travel". The traveler accepts that he has complied with mandatory and truthful reporting of the dates of birth or, alternatively, the age of the children at the time of travel.

Keep in mind that discounts for groups or minors cannot be combined with any other promotions.

Question 8

Baggage

Accepted Answer

Passengers are allowed to carry a handbag up to 7kg and case of normal size, with a maximum up to 23kg in all our buses and means of transport.

All flights booked by Greca Travel, unless otherwise stated, include a bag and a handbag per person, in accordance with the size and weight allowed by the airline company operating the segment or flight route.

Question 9

Health issues

Accepted Answer

Any impairment, be it physical or mental, that requires special attention or treatment, must be disclosed at the moment of booking. Greca Travel is a friendly travel agency that promotes and welcomes travelers with special needs.

Question 10

Travel insurance

Accepted Answer

Travel insurance is automatically included based on the duration of your selected product.

Greca Base (Health & Cancellation insurance) is included for free on bookings of 3 to 5 days.

Greca Advance (Health & Cancellation insurance) is included for free on bookings of 6 or more days.

Health and Cancellation insurances are available for purchase for all products with a duration of up to two (2) days. Protect your trip, health and well-being before and during your trip. Health and Cancellation Insurances are available for purchase during the reservation process - Step 1 of 3.

Optional Full Flex Cancellation Insurance details.
Optional Serenity Health Insurance details.

Question 11

Prices

Accepted Answer

All prices are subject to change without prior notice due to potential increases in hotel taxes and fees, cruise company rates, currency fluctuation, fuel charges, or any government-imposed taxes, as well as other additional charges.

Question 12

Deposits and payments

Accepted Answer

A deposit of €600 per person, per package, or full prepayment for packages with a cost of less than €300 per person, is necessary within 7 days of the booking process. In case your booking does not fulfill the above conditions you will be informed about the precise amount to be paid by your sales advisor. In all cases, if the deposit is not received as requested, the booking will be canceled automatically. The remaining amount must be paid 45 days prior to your arrival. Every booking received in less than 45 days prior to the start of your travel must be paid in full and is not covered under our "Lowest Price Guarantee."

The credit cardholder understands and accepts that at the moment of paying for his/her services or on behalf of someone else, the transactions are made remotely without their physical presence of the credit card in our offices. These remote charges may be carried out online, in written or by telephone by the client or cardholder him or herself. A grace period is granted to the owner of the credit card to notify us in writing about the non-acceptance of the charges and may subsequently request the reimbursement of the amount.

Question 13

Modifications - Cancellations - Reimbursements

Accepted Answer

MODIFICATIONS

Any amendment of the content or arrival dates of the purchased services up to 21 days before the beginning of your services will not incur any cancellation fees, except if the new provided dates contain a rate difference. If the new arrival date is cheaper than the original one, Greca Travel will refund the difference.

If your selected product contains an air or train ticket, the publicly known charges originating from each amendment will be charged to the traveler, plus a handling fee of 10€ per person. Updated vouchers in case of modification or refunds in case of cancellation will be sent only once a week, on Wednesdays.

No changes or modifications are allowed 21 days or less from the start date of the program.

CANCELLATIONS

All cancellations must be submitted in writing by email and shall be effective within the next 24 hours. A handling fee of 10€ per person is included in all our packages and cruises, and is non-refundable in case of cancellation.

In case of cancellations within less than 31 days prior to your arrival, cancellation expenses shall be collected in advance in accordance with the following tables.

For standard land-based programs, the following cancellation fees apply:

Up to 31 days before arrival: No charge (only handling fees apply)
30-15 days before arrival: 35% of the total price
14-08 days before arrival: 50% of the total price
7-0 days before arrival or in case of passenger's no-show: 100% of the total price

Products with a cancellation policy of less, equal to, or greater than 31 days (1) will unify expenses with the period mentioned in the 30-15 days before arrival segment, unless otherwise specified in the product (2):

Example 1: Free cancellation up to 31 days before arrival.

Example 2: Free up to 48 hours before arrival. If you cancel less than 48 hours before, the product is non-refundable.

For Greek cruise companies, the following cancellation fees apply:

Up to 90 days prior: No charge
89 – 60 days prior: Loss of deposit (250€-500€ per cabin, according to cabin type and cruise duration)
59 – 30 days prior: 50% of the cruise fare
29 – 0 days prior: 100% of the cruise fare

Cancellation policy for Airline & Train Tickets

Airline or train tickets included in any program are non-refundable and incur 100% cancellation fees from the moment of purchase, plus a handling fee of 10€ per person (unless otherwise specified in the product). If a date modification is required, only the handling fee and the charges imposed by the airline or train company will apply.

Example: Free until 31 days before arrival, except airline tickets, which are non-refundable. The rest of the program follows the general cancellation policy outlined above.

Travel safely with our included Health and Cancellation Insurances, which cover up to 100% of the price in case of hospitalization of the policyholder or a direct relative, death, or other unforeseen events. Additionally, we offer optional extra insurance plans for enhanced coverage, allowing you to tailor your protection according to your needs!

Any and all reimbursements will be made directly using the same payment method that was originally selected, every Wednesday or the immediate following business day, should our headquarters be closed.

Question 14

Single rooms

Accepted Answer

Prices for single passengers reflect rooms and cabins in single occupancy. Greca Travel cannot arrange for shared accommodation in hotels during land tours. Shared accommodation on cruises is provided upon request.

Question 15

Tips - Taxes - Entrance Fees

Accepted Answer

For further information, please refer to the section "This package includes" or the description of the "Itinerary", day by day, for the program to be acquired or compared. Alternatively, do not hesitate to contact a member of our Sales Team or send your doubts or questions through any contact form.

Question 16

Travel documents

Accepted Answer

Every passenger has the duty and the responsibility to have the necessary visas and travel documents in order and in accordance with the applicable rules. Greca Travel may provide information in this regard, but is not responsible for it.

Question 17

Personalized attention

Accepted Answer

The offices of Greca Travel or Greca Travel e-service are open from Monday to Sunday, from 8:30 am to 17:30 pm, all year round, except when otherwise publicly announced. A 24-hour emergency phone is also available so we can assist our passengers in any moment of the day or night, helping them solve any inconveniences they may have.

Question 18

Limitation of liability & force majeure

Accepted Answer

Greca Travel e-service P.C., known as tour operator and/or its representatives, acts only as an agent for the transport company or other companies. The liability of the tour operators and/or its proprietors is limited.

Tour operators and/or its agents will not be held liable in the event of a breakdown, loss, accident, disease, delay or any anomaly in any vehicles used for the transport, orany incident caused by any action of the employees or company in charge of the organization of the transport.
Tour operators and/or its representatives are not liable by any consular, political ormilitary issues that may be caused, voluntarily or involuntarily, by the passenger or any other person.
The operator is not liable for the actions or negligence of the owner of the hotels or its employees.
Greca Travel e-service P.C reserves the right to decline, accept or withhold any person, and change or cancel tours, if necessary, for any reason, including lack of payment, and may notify the local authorities.
Tour operators and/or their representatives are not responsible for the expenses that derive from modifications in the contracted services, due to adverse weather, statement of the official authorities of the country where the service is provided, epidemiological, strike and/or other external to Greca Travel.
Tour operators and/or their representatives are not responsible for damages or thefts that affect users and their property during the activity, as well as the expenses derived from such events.
Tour operators and/or their representatives are not responsible for errors, misunderstandings or delays that occur by travelers when they arrive at the meeting point of the activity.

Question 19

Dispute resolution & severability

Accepted Answer

For any dispute that may arise responsible are the courts of Athens, Greece.

If any provision of this terms and conditions is held invalid or unenforceable that provision will be eliminated or limited to the minimum extent possible, and the remainder of the letter will have fill force and effect.

The booking request involves the acceptance of the Terms and Conditions listed above.

Question 20

Problem resolution

Accepted Answer

If you have any problems related to the services purchased through Greca, you must contact us through our 24-hour emergency line to provide you with a quick solution.

If your complaint is not resolved or you are not satisfied with the resolution, you must send us a formal written email of your claim to cs@greca.co, explaining all the relevant information in as much detail as possible, indicating your reservation code, and attaching all the information and evidence that you consider relevant.

The deadline for submitting your claim is 14 calendar days after your departure. After this date, we continue to accept claims, but we cannot guarantee the correct resolution of the same.

Question 21

How are donations carried out annually at Greca?

Accepted Answer

We focus on supporting three main areas:

Health
Environment
Education

Donations, contributed by you and collected by Greca, go directly to beneficiaries without intermediaries to ensure maximum impact. Also, donations are refundable until the check-in date.

Expenses, such as credit card processing fees, are incurred during fund collection. Donor information is kept confidential in compliance with GDPR and internal regulations.

Annually, Greca assesses potential beneficiaries below 18 years old, facing financial struggles, and gathers information for public transparency, making details available upon request to those with a legitimate interest.

Question 22

eSIMs

Accepted Answer

The free eSIM is available to users who book travel services through our platform and whose travel duration meets the criteria established in our policies. We reserve the right to modify the eligibility criteria at any time without prior notice.

Data Allocation and Validity

The data allocation and validity period of the eSIM are determined based on your travel duration:

1 to 3 days: 1 GB of data, valid for 3 days.
4 to 7 days: 3 GB of data, valid for 7 days.
8 to 14 days: 5 GB of data, valid for 14 days.
15 to 21 days: 10 GB of data, valid for 21 days.
22 days or more: 15 GB of data, valid for 30 days.

Once activated, the eSIM and its associated data plan are non-transferable and non-refundable.

Activation and Use

After your booking confirmation, you will receive an email with a QR code and instructions for eSIM activation. It is the user's responsibility to ensure that their device is eSIM-compatible and to follow the provided instructions for successful activation.

Type of eSIM Provided

The eSIM provided will depend on the countries included in your itinerary:

Single country: You will receive a local eSIM specific to that country. For example, if you are traveling only to Greece, you will be provided with a Greece eSIM.

Two or more countries within the same region: You will receive a regional eSIM covering all countries in that region. For example, if you visit Greece and Spain, you will receive a Europe eSIM.

Two or more countries in different regions: You will receive a global eSIM covering all the countries in your itinerary.

Usage Limitations

The free eSIM is intended exclusively for personal use during the travel period specified in the booking. The use of the eSIM for illegal activities, unauthorized commercial purposes, or any other activities that violate our policies or applicable laws is strictly prohibited. The eSIM is provided at no additional cost as part of the main travel service. However, if a booking is canceled after the eSIM has been activated, regardless of usage, the minimum selling price of the eSIM package will be deducted from any applicable refund. If the eSIM remains inactive, no charges will apply.

Technical Support

We do not provide technical support for the activation and use of the eSIM and are not responsible for issues arising from device incompatibility, incorrect configurations made by the user, or service interruptions due to factors beyond our control.

Modifications and Termination

We reserve the right to modify or discontinue the free eSIM offer at any time and for any reason. Any changes to these Terms will be notified to users through our official channels.

Privacy and Data Protection

The information collected in relation to the provision of the eSIM will be handled in accordance with our Privacy Policy, available on our website.

Applicable Law and Jurisdiction

These Terms will be governed and interpreted in accordance with the laws of the country in which we operate, without prejudice to its conflict of laws provisions. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Acceptance of Terms

By using the free eSIM provided by Greca, you confirm that you have read, understood, and fully accepted these Terms and Conditions.

Question 23

Greca Miles Program

Accepted Answer

The Greca Miles Program ("Program") is a loyalty initiative by Greca Travel Company ("Greca") designed to reward individual customers ("Members") for their patronage. Members earn Miles based on their spending, which can be redeemed for future services offered by Greca, including flights, cruises, excursions, and travel packages.

Membership Eligibility

Individual Participation: Membership is open to all natural persons with a valid email address.

Exclusions: Legal entities, companies, sole proprietorships, employees of Greca, airlines, and travel agencies are excluded from participation.

Account Limitations: Each Member may maintain only one personal account ("Account"). Multiple accounts will be voided, retaining only the oldest account.

Enrollment

Automatic Enrollment: Customers are automatically enrolled in the Program upon their first purchase with Greca.

Data Privacy: Members requesting data erasure under GDPR will forfeit all accumulated Miles.

Right to Refuse: Greca reserves the right to accept or reject any application for participation at its discretion.

Earning Miles

Accrual Basis: Miles are earned based on cumulative spending exceeding €100.

Crediting Period: Miles are credited to the reservation holder's Account within one week after the trip concludes.

Retroactive Claims: New Members can claim Miles for services taken up to 36 months prior to registration by providing the required documentation to Greca.

Redemption of Miles

Usage: Accumulated Miles can be redeemed for various Greca services, including flights, cruises, excursions, and travel packages.

Combination with Discounts: Greca Miles can be combined with special discounts, subject to specific offer terms. When a group discount is applied, no miles are accrued.

Expiration and Forfeiture of Miles

Validity Period: Miles expire three years after the date of the associated trip.

Account Termination: Members wishing to terminate their participation must do so in writing; their Account and Miles will be voided upon processing the request.

Member's Death: In the event of a Member's death, the Account and Miles are automatically voided.

Amends and Cancellations: Miles are not refundable upon activation.

General Conditions

Non-Transferability: Membership and Miles are personal and cannot be transferred or assigned to third parties.

Program Modifications: Greca reserves the right to modify or terminate the Program and its Terms at any time.

Members will be notified of significant changes through official communication channels.

Use of Miles: Miles redeemed for benefits or discounts are non-refundable in the event of booking cancellation or modification.

Compliance: By participating in the Greca Miles Program, Members agree to adhere to these Terms and Conditions, ensuring a rewarding experience with Greca's diverse travel offerings.

Our Terms & Conditions

01Airline tickets

02Hotels

03Transfers

04Meals

05Tours and sightseeings

06Not included in the price of the tours

07Discounts and policy for children and infants

08Baggage

09Health issues

10Travel insurance

11Prices

12Deposits and payments

13Modifications - Cancellations - Reimbursements

14Single rooms

15Tips - Taxes - Entrance Fees

16Travel documents

17Personalized attention

18Limitation of liability & force majeure

19Dispute resolution & severability

20Problem resolution

21How are donations carried out annually at Greca?

22eSIMs

23Greca Miles Program