Frequently asked questions

No, there is not! greca offers you services at package prices that do not require a minimum number of participants. Any package or tour you see on our website has our "Guaranteed Departure" stamp.

International flights or air tickets, which means, the flights from and back to your home city, are not included in the packages as we cannot guarantee, as we do with our programs, the best price on international air tickets. Passengers must book and issue their flights and we strongly advise them to do so in advance to benefit from the best prices!

Yes, they do. When booking with greca there is no need to worry as we always book flights with checked-in luggage, but the weight allowance depends on the airline. Normally, international flights allow up to 23 Kgs and domestic flights allow between 15 and 20 Kgs in economy class. Check out the included section of each program for more details.

Any amendment of the content or arrival dates of the purchased services with up to 21 days before the beginning of your services will not incur in any cancellation fees, except if the new provided dates contain a rate difference. If the new arrival date is cheaper than the original one Greca Travel will refund the difference. If your selected product contains an air ticket, the publicly known charges originated from such amendment, will indeed be charged to the traveller. Updated vouchers in case of modification, or refunds, in case of cancellation, will be sent only once a week, on Wednesdays.

No changes or modifications are allowed 21 days or less from the start date of the program.

All cancellations must be submitted in writing by email and shall be effective the next working day according to the official Greek working calendar.

In case of cancellations within less than 31 days prior to your arrival, cancellation expenses shall be collected in advance in accordance with the following table.

30-15 days before your arrival: 35% of the total price
14-08 days before your arrival: 50% of the total price
7-0 days before your arrival or in case of passenger's no-show: 100% of the total price.

​Travel safely by acquiring our Cancellation Insurance which covers 100% of the Price in the event of  hospitalization of the policy holder or a direct relative, death, or other unforeseen events.

Any and all reimbursements will be made directly to the same payment method that was originally selected, every Wednesday or the immediate following business day, should our headquarters be closed. 

Of course, you can! If you want to pay with more than one card, either on account of your individual credit card limits or because each passenger wants to pay using his own method, our agents will be willing to help without a problem.

At the time of making the reservation, you must complete steps 1 and 2, upon reaching step 3, without completing the payment, you must send us an email completing the contact form, indicating your assigned reservation number and that you want to divide the payment equally. or how much on each card. Greca agents will divide the payment and send you the links to complete it.

Greca guarantees the best prices on all its products! So you can simply choose your vacation with the certainty that you will get the best price. If you find a better price, contact us by filling out a form, and be sure to send us the link so we can verify it. You must know that in most of the cases the price difference lies in the services included, for example, the entrance fees to archeological sites, food, transport, etc.

Sometimes due to availability, hotels can be changed to others with similar features, (this is what the title "similar" refers to). Greca takes special concern and attention so that these hotels also meet our standards and requirements.

**Important notice: During the low season from November to March, most 5-star hotels in Greece close for winter. In case you have a booking that takes you to a greek island during these months, please note that in Greca we will do our best to find and book the desired category, however, due to the limited availability, we might end up booking a high-quality 4-star hotel. Keep in mind that even if we manage to book a 5-star hotel, the amount corresponding to the island hotel booking these months is for 4 stars.

All our hotels regardless of their category have included, at least, the basic services of what we consider a 3* accomodation:

3 Stars:

• Private bathroom
• Includes breakfast
• Reception.
• Cleaning service
• Has a public review rate of at least 3.5 over 5. 
• Have been fully or partially renovated in the last 7 years. 
• TV and Wifi are available.
• Towels, soap and shampoo.
• Pillows and blankets (on demand).
• Baby cot (on demand).
• Hot Water, Heating system, Air Conditioning.
• Wake up service.
• Luggage deposit room. 

4 Stars:

All 3 Stars services +

• Reception with lobby, seats and beverage service.
• Hotel bar
• Have been fully or partially renovated in the last 6 years. 
• Telephone in the room  
• Vanity, shaving and sewing kit on demand.
• Safety deposit box in premises. 
• Laundry and Ironing services.
• Room Service.
• Refrigerator.
• Parking Facilities.

5 Stars:

All 3 and 4 Stars services +

• Spacious Reception with lobby, seats and beverage service.
• Personalized greeting for each guest  
• Concierge.
• Bellboy
• Has a public review rate of at least 3.5 over 5. 
• Have been fully or partially renovated in the last 5 years. 
• Pillow and blanket Menu.
• Safety deposit box in the room. 
• 24/7 Room Service.
• Valet Parking.

Tourist, hotel, or overnight fees are government and municipal taxes that the hotel collects directly from the traveler at the time of the check-in there. It is important to always add these fees or taxes when calculating the total of your trip, as, whether we like it or not,  it represents a compulsory additional expense to consider. Hotel or overnight fees or taxes are not carried by greca and depend generally on the hotel category, city, and the total number of nights.

Greece

Eur. 0.25 for hotels not rated.
Eur Eur. 0.50 per night and per room 1 and 2 star hotels.
Eur. 1.5 per night and per room 3 star hotels.
Eur. 3.00 per night and per room 4 star hotels.
Eur. 4.00 per night and per room 5 star hotels.

Italy

Eur. 1.00 per person per night for each star rating that the hotel has been accredited and up to a maximum of 5 nights. Children under 16 are exempt from payment.

Eur. 3,00 per person per night for 3*, up to a maximum of 14 nights.
Eur. 4,00 per person per night for 4*, up to a maximum of 14 nights.
Eur. 5,00 per person per night for 5*, up to a maximum of 14 nights.
Children under 18 are exempt from payment.

Verona:

Eur. 2,50 per person per night for 3*, up to a maximum of 14 nights.
Eur. 3,00 per person per night for 4*, up to a maximum of 14 nights.
Eur. 5,00 per person per night for 5*, up to a maximum of 14 nights.

Como:

Eur. 2,00 per person per night for 3*.
Eur. 2,50 per person per night for 4*.

Eur. 1,50 per person per night for 3*, up to a maximum of 14 nights.
Eur. 2,50 per person per night for 4*, up to a maximum of 14 nights.

Eur. 1,50 per person per night for 3*, up to a maximum of 14 nights.
Eur. 2,50 per person per night for 4*, up to a maximum of 14 nights.

Eur. 1,20 per person per night for 3*, up to a maximum of 14 nights.
Eur. 1,60 per person per night for 4*, up to a maximum of 14 nights.

Merano:

Eur. 1,20 per person per night for 3*, up to a maximum of 14 nights.
Eur. 1,60 per person per night for 4*, up to a maximum of 14 nights.

Eur. 2,50 from April to October per person per night, up to a maximum of 6 nights for 3* and 4*.
Eur. 5,00 from April to October per person per night, up to a maximum of 6 nights for 5*. 
Children under 16 are exempt from payment. From November to March Eur. 1,00 per person per night, up to a maximum of 6 nights.

Eur. 4,00 per person per night for 3*, up to a maximum of 10 nights.
Eur. 6,00 per person per night for 4*, up to a maximum of 10 nights.
Eur. 7,00 per person per night for 5*, up to a maximum of 10 nights.
Children under 10 are exempt from payment.

Eur. 1,50 per person per night for each star rating that the hotel has been accredited.

Eur. 6,00 per person per night for 3* hotels,
Eur. 7,00 per person per night for 4* hotels  
Eur. 8,00 per person per night for 5*  hotels

Eur. 1,50 per person per night for each star rating that the hotel has been accredited.

Eur. 2.00 per person per night for 3*.
Eur. 3,00 per person per night for 4*.
Eur. 4,00 per person per night for 5*.

Capri

Eur. 3.00 per person per night for 3*.
Eur. 4.00 per person per night for 4*.
Eur. 5.00 per person per night for 5*.

Ischia

Eur. 1.00 per person per night for 3*.
Eur. 1.50 per person per night for 4*.
Eur. 2.00 per person per night for 5*.

Minori

Eur. 2.00 per person per night for 3*.
Eur. 3.00 per person per night for 4* and 5*.
Children under 10 are exempt from payment.

Positano

Eur. 3.00 per person per night for 3*.
Eur. 4.00 per person per night for 4*.
Eur. 5.00 per person per night for 5*.

San Giovanni Rotondo

Hotels with a cost per room up to Eur. 60.00: Eur. 1.00 1st night. Eur. 0.80 2nd and 3rd night. 
Hotels with a cost per room more than Eur. 60.00: 1.20 1st night. Eur. 1.00 2nd and 3rd night.
Seniors more than 70 and children under 14 are exempt from payment. 

Sicilia (Included):

The hotel rates for our programs in Sicily are included in our programs. The extra pre or post-tour nights added to each program are paid directly at the hotel reception. 

Eur. 2,00 per person per night for 3*, 4* and 5*, up to a maximum of 4 nights.

Eur. 2,50 per person per night for 3* and 4*, up to a maximum of 3 nights.
Eur. 3,50 per person per night for 5*, up to a maximum of 3 nights.

Turkey

Eur. 2.00 per person per night for any hotel category.

*Hotel, tourist, or overnight fees may vary without previous notification.

At the moment, greca does not arrange shared hotel accommodation during land excursions. You should find travel companions yourself beforehand, whereby the cost of your trip will also decrease as a result.

The best season to visit Greece, Italy and Turkey is between April and October when summer turns it into a true paradise. The low season, starting from November to March, has lower prices and due to its mild winter, allows visitors to keep coming, making it the perfect moment to visit historical and archeological sites.

For your comfort on board the cruise ship, we suggest that you wear low-heeled or sports shoes. This type of footwear makes it easier and safer to walk on open-air decks and stairs.

However, more formal attire, such as a cocktail dress or an elegant suit for the ladies, a jacket and tie for the gentlemen, would be more appropriate for the Captain's Gala or the Cocktail Night.

Throughout your reservation and in step 1 of 3, we will ask you to specify the name of your accommodation, either a hotel or private address. Based on the information that you give us our system will ascertain the closest point as well as the expected pick-up time. These details are also sent along with your confirmation for your convenience. 

You will be able to travel comfortably as greca ensures that the excursions are carried out in air-conditioned vehicles such as buses, minibusses, or cars, according to the number of passengers. Our vehicles are conducted by professionals, and accompanied by local travel escorts or licensed tour guides where applicable. The vehicles meet all the safety requirements stipulated by the government regulations of each of the countries where we operate.

Greca books hotels that always include breakfast. At each tour we specify whether there are meals included in the package or if they are optional. We suggest consulting the relevant section of each tour program for more details.

Once you have selected the package that best suits your preferences, expectations, and needs, you can not only acquire it online but also customise it, or if you wish, contact us for any additional or advanced modifications you may not be able to process.

1. Click on the program that suits you better, complete the required fields in the box "See prices here", located at the right hand of the screen, or at the bottom of the screen if you are using a tablet or mobile phone.

2. After completing the previous step, if you wish to book, please click on "Book now" or you may add Optionals and/or Additional nights by clicking on "Customise your program".

Our system will take you through 3 simple steps:

3- In step 1: here we will require you to make the desired changes to customise your experience, including optionals and/or additional nights in the destinations that allow it. In this step, you may also add notes or special requirements you may have.

4. Once in step 2, we will require the personal information of the passengers, including full names as shown in the passports, date of birth, passport number. Please note that only fields marked with "*" are compulsory.

5. In step 3, the final step, we will require you to re-confirm if you want to pay through a wire transfer to our accounts in Greece or with a credit card. 

6- Once we have processed and/or verified the payment, we will send you the Master Vouchers for the services within the following 48 or 72 business hours.

And remember: If you have any doubts, during or after the booking process, do not hesitate to contact us! Your doubts and questions are always welcome!

It is not necessary! Once you have received the booking confirmation and Master Vouchers, you only need to count the days left to meet us and enjoy a trip you will never forget!

At Greca we offer discounts for travelers of 10 or more persons, who join the same tour program and make use of the same services at the same time, which is automatically calculated and awarded to the group by our website.

Discounts for minors depend on the child’s age at the time of the trip and must be reported to and requested directly from our agents. 

Keep in mind that discounts for groups or minors cannot be combined with the agency's promotions.

Any person that requires special assistance or attention must notify our agents at the time of the booking. Greca Travel welcomes passengers with disabilities and takes great care that everyone has a seamless and positive experience.

• Details of "Serenity" insurance.
• Details of "Full Flex" insurance.